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PROFILE
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Deposit/Reservations -
Upon receipt of your rental terms which will be completed in person or sent either by
mail or fax, you will need to sign all forms and return with a cheque or money order in
the amount that equals to 50% of your total order. You may also pay your deposit by Visa
OR MasterCard. Your rental contract must be signed and returned within 7 days of receipt
to guarantee your reservation. A valid credit card # will hold your rental items until
your cheque or money order has been received. A credit card authorization form and valid
credit card# will need to remain on file for all rental orders regardless of how you
choose to pay for your order.
If your reservation is made within three weeks of your event date or sooner, you will
need to make full payment by credit card, certified cheque or money order. All final
payments are due within 7 days of your event date to allow time for processing.
Note: -
No order is guaranteed until we have received your signed rental contract and 50%
deposit. Orders may be canceled without notice if your terms are not signed and returned
within the time allowed. No orders will be shipped or delivered without the return of
your signed rental agreement so be sure to return it promptly.
Reserve Early -
Make sure to reserve your linens early to ensure availability for your event date. We can
also accommodate last minute orders, even overnight if the requested rental items are in
stock. It's best to get your rental order reserved within 2-3 months of your event date.
If your event is during our busy season (May-August), you should reserve your rental
order 4-6 months in advance. You must have a minimum of $150.00 in rental items to place
an order,
Changes to your order -
You can down size your original order amount by 10% up until three weeks prior to your
event date, after which time your order becomes final and will be charged according to
the last count provided. You can increase your rental items up until three weeks prior to
your event date only if the requested rental items are in stock. It is the customers
responsibility to call us to make any changes to their order or to update shipping and
billing information.
Request A Sample -
We encourage all customers to request a chair cover sample before placing an order to
ensure a proper fitting. Upon request and payment of $20.00, we will provide you with a
chair cover sample to ensure a proper fitting. Once your sample has been returned and you
have completed your reservation, we will credit your invoice in the amount of $10.00. The
sample price is non-refundable for customers who do not place an order. All chair cover
samples that are not returned are subject to an additional $15.00 replacement fee.
Security Deposit -
All rental orders must have a valid credit card# and authorization form on file which
will be held as a security deposit regardless of how you pay for your order. This will be
held as a security deposit for charges that may incur from missing, lost or damaged
rental items, late fees and or additional shipping fees.
Late Fee's -
A late fee equal to 25% of your total rental order will be charged for each day that your
rental items are late. After 7 days, the late fee is 100% of the total order. After 10
days, you will be charged at full replacement cost for all rental items That have not
been returned. Please keep in mind that there is someone else waiting anxiously for their
chair covers and linens to arrive for their event so PLEASE be prompt at getting them
returned to us!
Damaged/Missing Items -
The customer is responsible for all rental items from the time of delivery until they are
returned to us. All items that are missing or damaged will be charged at full replacement
cost. This includes: Mildew, burned, severely stained, torn, waxed, etc.
Cancellation Policy -
As we have reserved these rental items especially for you and have made them unavailable
for other customers, your 50% deposit is non-refundable.
If you choose to cancel your order within 21 days or less of your event date, all
payments made towards your rental order will be non - refundable. No refunds are given
for un-used linens. ALL FINAL CHANGES TO YOUR RENTAL ORDER MUST BE MADE WITHIN THREE
WEEKS OF YOUR EVENT DATE, AFTER WHICH TIME YOUR ORDER BECOMES FINAL!
Method Of Payment - All credit card payments will be charged upon receipt of your signed
rental terms. All final payments must be received within 3 weeks of your
delivery.Whomever will be paying for the rental order, will need to be the person listed
on the invoice.
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